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Public Services

Why Public Services?

This qualification in Public Services is targeted at learners who would like to gain employment in the public services sector.  Despite decline in the number of people employed in the Public Sector, it is still a significant number, standing at 5.9 million at the beginning of 2012. Of those employed in the Public Sector, a significant number still work in the uniformed public services. In January 2012 those employed in the Armed forces stood at 173,020 which was 1.7% less than that required. In 2011 those employed in the Police stood at 139,000 of which 15,820 worked as Police Community Support Officers and 18,000 were Special Officers. 18,000 are employed in the Ambulance Service. 

Demand for Public Services in the UK remains high, despite the increased involvement of the Private or Third Sector in their delivery. Public Services, provided by Government such as law enforcement, health, defence and central and local Government remain in demand and whilst growth has slowed, will continue to have a vital role in the economic and social welfare of the nation.

Summary of content

This course consists of three mandatory units and a further two to four optional units usually including Outdoor and Adventurous activities.


Unit 1 - Government, Policies and the Public Services

A major part of the UK’s government process is the democratic election of representatives to all levels of government including local, regional, national and European governments. Learners will examine the responsibilities that each level of government has to maintain effective public services, and also explore the different electoral processes available, and those currently used. Learners will then move on to investigate the main roles of elected representatives within the different government levels, including a brief investigation into the devolved parliaments in Scotland, Northern Ireland and Wales, and also the European Parliament, although an in-depth knowledge of these is not required. Learners will also study the structure of government in the UK to discover what the different levels of government are, from central government to local councils. This investigation will lead to knowing about specific responsibilities of government departments and other organisations involved in the government structure, including their relationship to the public services.

Unit 2 - Leadership and Teamwork in the Public Services

The ability to lead teams is critical to the public services. This unit introduces learners to the principles of team leadership and teamwork in a public services context. It focuses on helping learners to put theory into practice, ensuring that their teams achieve the required objectives. It is important that team leaders are adaptable and able to develop their own skills to deal effectively with team members, encouraging and supporting them. This unit is designed to help learners understand the importance of leading a team. Learners will investigate the different styles of leadership and how they are used in the public services. Learners will explore effective communication skills and have the opportunity to demonstrate them. Learners will explore the other skills needed to lead a team and to get the best out of its members. In a stressful work situation, learners will need to demonstrate that they are able to remain professional and motivated at all times and can lead their team through difficult situations. Learners will find out about the many barriers to good teamwork and consider how to overcome them.

Unit 3 - Citizenship, Diversity and the Public Services

The concepts of citizenship and diversity are very important in modern society and are particularly relevant for employees within the public services. This unit will develop learners’ understanding of the meaning behind these concepts and provide an opportunity to investigate the benefits that public services gain from good citizens both as employees and members of society. The underlying theme of respecting equality will be enforced throughout. Learners will explore the legal and humanitarian rights that citizens are given under legislation within the UK and from other sources. The protection provided by the legislation against the many aspects of discrimination such as age, race, gender and disability, will also be considered. Relevant theory and strategies to combat discrimination within the public services sector and society will be related to the work that different services do. This will involve the enforcement of equal opportunities within society as well as within the services themselves. This enforcement relies on the good citizenship of members of society as well as public service employees. This unit will investigate current affairs that involve citizenship and diversity within UK society.

Plus further optional units.

All units are internally assessed.

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